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Return & Refund Policy

GetRich Doors & Windows Trading Pte Ltd

1. Made-to-Order Products

All products supplied by GetRich Doors & Windows Trading Pte Ltd are custom-measured and made to order based on site conditions and customer selections.

As such:

  • Returns, exchanges, or refunds are not applicable for change of mind

  • Products cannot be returned once fabrication has started

2. Order Confirmation & Fabrication

Once the following are completed:

  • Site measurement

  • Final product selection

  • Deposit payment

The order will be sent for fabrication.
Cancellations after this stage are not allowed, as materials and production resources are already committed.

3. Defective or Incorrect Items

If a product is found to be:

  • Incorrectly fabricated based on confirmed measurements, or

  • Defective due to manufacturing issues

Please notify us within 24 hours of installation.

Our team will:

  • Assess the issue

  • Rectify, repair, or replace the affected item where applicable

This policy applies only to issues arising from manufacturing or installation by our team, and not from site conditions or misuse.

4. Installation-Related Concerns

We encourage customers to inspect the installation during handover.

  • Any concerns should be raised on the spot

  • Minor adjustments or alignment issues will be handled as part of after-sales service where applicable

Requests made long after installation may not qualify as return-related issues.

5. Non-Returnable Situations

Returns, refunds, or exchanges will not be accepted for:

  • Change of mind after order confirmation

  • Colour, design, or model selected and approved by the customer

  • Slight variations in colour, texture, or finish due to lighting or material nature

  • Products damaged due to misuse, renovations by third parties, or water impact beyond intended use

  • Pre-existing site conditions or structural issues

6. Refunds (If Applicable)

Refunds are considered only in rare cases where:

  • The company is unable to fabricate or install the confirmed order due to internal reasons

If approved:

  • Refunds will be processed via the original payment method

  • Processing time may take 7–14 working days

7. Third-Party or Platform Purchases

For purchases made via third-party platforms (e.g. Shopee):

  • Platform-specific return and refund rules may apply

  • Our policy will align with the platform’s dispute resolution process

8. Contact & Assistance

If you have questions regarding returns or concerns about your order, please contact us through our official communication channels.
We are committed to resolving issues fairly and professionally.